KRISHNAKUMAR (KRIS) HARIHARAN

Led high complexity delivery projects end to end by using Agile methodology with budgets ranging from $500k - $5m

·               Achieved $3m cost savings while leading a program for delivering IT Automation projects using Agile Methodology

·               Managed multiple high priority projects while continuing to deliver on business objectives, followed organizational Change Management policies for accepting/rejecting changes and incorporating changes into the project

·               Provided regular consultations to Senior Management regarding continuous process improvements and strategic changes to improve overall performance through cost saves or productivity improvements

·               Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to stakeholders and management team

·               Regularly exceeded monthly and quarterly projections by streamlining processes & tools

·               Managed a team of over 100 engineers and IT specialists across multiple timezones

·               Ensured the creation of technical process documents and lessons learned

REGIONAL PROJECT MANAGER (2013 – 2014)

Led several high stake regional projects from inception to closure using Waterfall and Agile methodologies with budgets ranging from $50k - $500k

·               Achieved $6m cost savings while leading a transformation effort to achieve a 30:70 onshore-offshore resource mix

·               Led a team of SMEs and IT specialists to gather and analyze business requirements, create process maps, identify IT automation opportunities and define the delivery SLAs for the tranformation

·               Implemented IT automation by following Waterfall methodology initially and then successfully transitioning to Agile methodology for delivering feature upgrades

·               Established Change Management criteria for reviewing and accepting changes to the project baselines

·               Promoted innovative practices within the team; coached, mentored and motivated the team to continuously improve delivery of tasks

·               Prioritized and balanced the competing needs of diverse stakeholders while continuing to meet KPI targets

·               Proactively engaged the customer for closing delivery milestones and recognizing revenue

·               Managed a team of 45 engineers across multiple timezones

MARKET PROJECT MANAGER (2011 – 2013)

Led several projects for various regional markets based on demands from Franchise critical Clients.

·               Formulated the cutover plan from legacy network solution to new network solution by working closely with the customer and other service delivery teams to identify automation opportunities and ensure smooth rollout

·               Implemented IT process automation for monitoring KPIs post cutover by following Waterfall methodology

·               Proactively established daily and weekly meetings with customer thereby ensuring customer satisfaction

·               Heavy data analysis to enhance performance by reducing defects including trend analysis, box diagrams, charts, plots and graphs. Performed statistical analyses to correlate different parameters affecting network performance

·               Prepared RFPs, evaluated and selected external vendors for work assignments

·               Established quality checks to mitigate risks and improve delivery timelines

TECHNICAL LEAD (2009 – 2011)

Responsible for leading the tuning and optimization of new site builds across multiple Sprint & ATT markets

·               Technical Lead for WCDMA and CDMA/EVDO Tuning and optimization across multiple Sprint & AT&T markets

·               Developed plans and processes for improving network performance by analyzing pegs at multiple levels

·               Tracked all impacted metrics that are key to service delivery and ensure timelines and performance are met

·               Planned and executed strategies for special events like football games thereby meeting special event KPIs

SPRINT INC, Mahwah, NJ                     2008 – 2009

SENIOR ENGINEER

Responsible for leading the tuning and optimization of new site builds across the North-East region

·               Defined triggers for proactive detection of network performance issues thereby minimizing effect on network KPIs

·               Set objectives for month over month and year over year network performance based on historical cluster performance, network growth and availability of new features / parameters for network improvement

CARRIER IQ, Mountain View, CA                     2007 – 2008

PRODUCT MANAGER

Responsible for driving user acceptance and deriving value from CIQ products

·               Specified new measures/metrics/reports to be captured for future products/releases based on client feedback

·               Provided on-site support for all client needs including providing training to user communities

·               Analyzed performance data along 5 areas viz. Radio, TCP, IP, Browser and multimedia

·               Setup test environment and defined test cases for testing new releases/upgrades to product

SPRINT INC, Boston, MA                          2004 – 2007

RF OPTIMIZATION ENGINEER